Cancellation and Refund Policy
This policy explains how to cancel an amplify plan and when we give refunds. It forms part of our Terms of Service. amplify is sold by Aravir Technologies Private Limited.
Free Trial
Every new workspace gets a 14-day free trial. No card is required and nothing is charged when the trial ends.
Cancelling a Monthly Plan
- The workspace owner can cancel at any time in Billing on the web, by choosing Cancel Plan.
- You can also stop the recurring payment by revoking the mandate in your UPI app (such as Google Pay, PhonePe or Paytm) or with your bank or card issuer.
- Cancellation stops future charges. Your plan stays active until the end of the month already paid, then ends. There is no cancellation fee.
Annual Plans
Annual plans are a one-time payment for 12 months and do not renew automatically, so there is nothing to cancel. We remind the owner before the period ends.
Refunds
- First payment for a monthly plan: if you are not satisfied, request a refund within 7 days of the payment and we will refund it in full.
- Annual plans: request a refund within 14 days of payment for a full refund. After 14 days, annual payments are not refundable, except where section 12 of our Terms applies.
- Renewals and partial periods: monthly renewals and unused time in a period are not refunded after the charge, because you can cancel at any time before the next renewal.
- Duplicate or incorrect charges: if you were charged twice or charged after cancelling, we refund the extra amount in full.
- Failed payments: if money left your account but the payment failed, it is usually reversed automatically by your bank or Razorpay within 5–7 business days. Contact us if it is not.
- No refund is given when an account is suspended for breaching our Terms, except as the law requires.
How to Request a Refund
Email hello@aravir.in from the workspace owner’s email address with the workspace name and payment date or Razorpay payment ID. We reply within one business day.
When You Receive It
Approved refunds are issued to the original payment method through Razorpay within 5–7 business days of approval. Your bank may take a few more days to show it. Refunds include the GST charged on the refunded amount, and we issue a credit note where required.
Contact
Aravir Technologies Private Limited, 2A, Yashoda Homes, ISKON City, Nellore, Andhra Pradesh, India - 524003. Email hello@aravir.in, phone +91 94406 98444 (Monday to Friday, 10:00 to 18:00 IST, except public holidays).